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Getting people to like you leads to more successful communication

01 Jun, 2020 Persuasion, influence, motivation, Workplace relationships

People like those who like them and who are like them

Some people have the happy knack of persuasion – of getting others to do what they want. They seem to do it instinctively while most of us struggle to sway others to our way of thinking. But psychological research has shown that persuasion is more than instinct – you can use it by appealing to a limited set of deeply rooted human drives and needs.

Persuasion is governed by basic principles that can be taught, learnt and implemented. Social psychology professor Robert Cialdini, has written a famous book describing six fundamental principles of persuasion. You can learn his secrets of persuasion – so you can apply them yourself, both personally and professionally. You will find yourself wonderfully more effective. This is an article about the principle of liking, one of the 6 principles of persuasion in Cialdini’s best-selling book, Influence: Science and Practice. The 6 principles of persuasion are also concisely outlined in a short video in his website, influenceatwork.com.

Uncover real similarities and offer genuine praise

Two things reliably increase liking – similarity and praise.

Similarity – find things in common

Similarity literally draws people together. Research in psychology showed that participants stood physically closer to one another after learning that they shared political beliefs and social values. And people are more willing to buy from those who are similar to them in various ways such as age, religion, politics or even cigarette-smoking habits.

Informal conversations during the working day create an ideal opportunity to discover at least one common area of enjoyment with someone you deal with. You can talk about a hobby, sport or television program. The important thing is to create the bond early because it paves the way for goodwill and trust in every later encounter. It’s much easier to gain support for a new project when the people you are trying to persuade, like your boss, a client or the new CEO, are already inclined in your favor.

Give praise

We mostly prefer to say yes to the requests of someone we know and like. One way for people to like us is to give them praise. Praise charms and disarms. Positive remarks about another person’s attitude or performance reliably increase liking in return, as well as willing compliance with your wishes. This works even when flattery is used. Strangers such as sales people get us to comply with their requests as well by applying this rule – they first get us to like them.

Think of a person you can try this on. Look to give the person a compliment at least once a week, and note their response in your diary. Keep up a planned program of such charm and record the results. In most work and personal situations compliments are rare, so you will be pioneering new ground for yourself if you do this systematically.

If you can offer sincere admiration for some aspect of a foe, it is likely that you will be able to repair a creaky relationship with that person. You can admire their concern for their staff, the quality of their work or even their work ethic.

About the author Kim Harrison

Kim Harrison loves sharing actionable ideas and information about professional communication and business management. He has wide experience as a corporate affairs manager, consultant, author, lecturer, and CEO of a non-profit organization. Kim is a Fellow and former national board member of the Public Relations Institute of Australia, and he ran his State’s professional development program for 7 years, helping many practitioners to strengthen their communication skills. People from 115 countries benefit from the practical knowledge shared in his monthly newsletter and in the eBooks available from cuttingedgepr.com.

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