Workplace relationships

Avoid blaming others

01 Jun, 2020 Interpersonal communication, Workplace relationships

In your workplace and at home you are inevitably tempted to lay the blame on someone for an action or inaction that is unsatisfactory. Laying blame is easy to do and difficult to avoid, especially if you tend to be judgmental. In the communication profession we are making judgments all the time; we belong to an extremely judgmental profession because almost everything we do is subjective – we make judgments every day on how ...

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Use ratings by staff to improve bosses’ communication skills

01 Jun, 2020 PR measurement, Workplace relationships

Surveys reveal that managers and supervisors think they are better communicators than they really are. Therefore asking managers and supervisors about their communication skills generally doesn't lead to much that's useful. However, by asking their direct reports to give anonymous feedback on the communication skills of their bosses is a different matter - there is a big disconnect between the bosses' self-assessments and the candid assessment of the people who report to them. The ...

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How to increase your influence at work

01 Jun, 2020 Careers, Interpersonal communication, Networking, first impressions, Persuasion, influence, motivation, Workplace relationships

The amount of influence workers have isn’t always reflected in their job titles. You can determine your own informal value to others by reviewing the extent to which people – your top internal stakeholders – help you succeed in your job, and in turn, by what you offer them. Start by listing the top 10 employees at any level who help you get things done. Give each a score from one to 10 based ...

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How to deal with difficult people issues

01 Jun, 2020 PR management, Workplace relationships

Most people can be managed normally – no problem. But a minority may be difficult. What can be done about problem people? The problem may not be with them personally, but may be a problem with their situation. I’ve been through that experience personally. When I first started with a large power utility, I found two of my staff had put up their hand for a voluntary redundancy scheme offered to all employees – ...

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Don’t waste your boss’s time

01 Jun, 2020 Workplace relationships

These days all bosses have limited time. Every contact you make with your boss uses some of this time. It is surprising how many people use up their boss’s time (and some of their own credibility) over relatively trivial matters. So it is important to prepare ahead and call upon your boss’s time sparingly. Use your formal meeting times with them for dealing only with important issues. Make a list of small items that ...

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A useful ratio for giving praise

01 Jun, 2020 Employee coaching, performance development, Employee engagement, experience, satisfaction, Employee recognition, Employee, manager feedback, Leadership role, Research findings, Workplace relationships

Positive psychology experts are finding that the frequency of small, positive acts is crucial in business and personal relationships. Psychologist John Gottman, author of several books on relationships, pioneered research on marriage, which suggested there is a ‘magic ratio’ of 5 to 1 in the effectiveness of positive and negative interactions. Prof. Gottman (photo at right) found that marriages are more likely to succeed when the couple’s interactions are near a 5 to 1 ...

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Use this astute way to start a new job

01 Jun, 2020 Careers, Workplace relationships

Starting a new job is a testing time for us all. First impressions that others form of you are crucial. This is called the primacy effect – first impressions create a significant and lasting impact. It is also important you are perceived to be doing productive work from the start. In fact, make a point early on to do the things expected of you really energetically so the first impression you give is super ...

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Give active encouragement to your boss

01 Jun, 2020 Workplace relationships

All bosses are human! They are just as susceptible to self-doubts as anyone else. And they all share with us one of the deepest desires in human nature – the need to feel important, to receive a compliment, to be appreciated. That’s why so many bosses and chief executives like having ‘yes men’ around them! As subordinates, most of us crave appreciation and encouragement from our boss, a ‘parent’ figure in our life. Unfortunately, ...

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How much power do you have at work?

01 Jun, 2020 Persuasion, influence, motivation, Workplace relationships

Many people view power with some concern. They tend to be suspicious of it because of the potential for power to be misused. We can all think of examples in history such as various dictators and also instances among those we know where people have abused their power. As a result, people often are reluctant to trust power and its implications. Professor Rosabeth Moss Kanter, said “People who have it deny it; people who ...

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Determine how to best serve your boss

01 Jun, 2020 Workplace relationships

Managing your boss requires you to develop a good understanding of them and their context as well as your own situation and needs. You need to understand your boss’s goals and pressures, strengths and weaknesses, pressures from their own boss, and preferred style of working. For a start, you could try to obtain a copy of their CV. You might say it would be helpful for doing a write-up on them in the staff ...

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