Workplace relationships

Soft skills of good communication and relationships essential to career success

23 Jan, 2018 Commentary, Workplace relationships

Much of the focus in the business world is about technological advances. Imagine the shock in the Google high-tech environment when internal research made senior management realize 'soft' skills are more important qualities in the firm's top employees than tech skills. An article in the Washington Post quoted a post by eminent Professor Cathy Davidson discussing the Google findings. Davidson noted that in its first 15 years after being founded in 1998, Google sought ...

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How to get good project outcomes when you are not the boss

01 Mar, 2017 Project management, Workplace relationships

PR professionals are involved in a wide range of projects that require planning, coordination and implementation with others. This usually means working with inter-departmental or cross-functional team members. One of the most common problems arising in such projects is how to lead or shape the project when you have no formal power or authority over the other team members.

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Increase your power within the organization

01 Mar, 2017 Careers, Proving PR value, Workplace relationships

If you are like most people, you dislike having to play the political ‘game’ in your organization. However, organizations exist through the interdependent cooperation of the employees, and therefore the ability to get things done requires you to develop interpersonal skills so you can handle power and the capacity to influence those on whom you depend, ie the politics involved in the job. The blunt truth is that if you fail in this effort, ...

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Getting people to like you makes your communication more effective

01 Mar, 2017 Persuasion, influence, motivation, Workplace relationships

Some people have the happy knack of persuasion – of getting others to do what they want. They seem to do it instinctively while most of us struggle to sway others to our way of thinking. But psychological research has shown that persuasion is more than instinct – you can use it in predictable ways by appealing to a limited set of deeply rooted human drives and needs. Persuasion is governed by basic principles ...

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Quick tips for managing your boss

17 Mar, 2015 PR management, Workplace relationships

Making a point of getting noticed by those who count is a career-enhancing move because their views will no doubt positively influence the boss as well. Being recognized as being good at the job is the best way to be noticed. Effective communicators find ways for their strengths, abilities and willingness to make the extra effort to be seen by those who count. You should seek your boss’s opinion. Present proposals so your boss ...

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Determine how to best serve your boss

17 Mar, 2015 Workplace relationships

Managing your boss requires you to develop a good understanding of them and their context as well as your own situation and needs. You need to understand your boss’s goals and pressures, strengths and weaknesses, pressures from their own boss, and preferred style of working. For a start, you could try to obtain a copy of their CV. You might say it would be helpful for doing a write-up on them in the staff ...

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Give active encouragement to your boss

17 Mar, 2015 Workplace relationships

All bosses are human! They are just as susceptible to self-doubts as anyone else. And they all share with us one of the deepest desires in human nature – the need to feel important, to receive a compliment, to be appreciated. That’s why so many bosses and chief executives like having ‘yes men’ around them! As subordinates, most of us crave appreciation and encouragement from our boss, a ‘parent’ figure in our life. Unfortunately, ...

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Don’t waste your boss’s time

17 Mar, 2015 Workplace relationships

These days all bosses have limited time. Every contact you make with your boss uses some of this time. It is surprising how many people use up their boss’s time (and some of their own credibility) over relatively trivial matters. So it is important to prepare ahead and call upon your boss’s time sparingly. Use your formal meeting times with them for dealing only with important issues. Make a list of small items that ...

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Use ratings by staff to improve bosses’ communication skills

17 Mar, 2015 PR measurement, Workplace relationships

Surveys reveal that managers and supervisors think they are better communicators than they really are. Therefore asking managers and supervisors about their communication skills generally doesn't lead to much that's useful. However, by asking their direct reports to give anonymous feedback on the communication skills of their bosses is a different matter - there is a big disconnect between the bosses' self-assessments and the candid assessment of the people who report to them. The ...

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Be quick to praise and slow to blame

17 Mar, 2015 Employee recognition, Workplace relationships

It is not surprising that many managers and supervisors don’t know how and why to recognize their employees when those managers have been on the receiving end of criticism for most of their lives. That’s one of the reasons why they are quick to criticize in their turn. How do we know that managers are quick to blame and slow to praise? The conclusive proof is in surveys conducted by Sirota Consulting, which revealed ...

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