CEOs often think of marketing and PR in similar terms. So it is in your interest as a public relations professional to strengthen your relationship with marketers in your organization and establish a solid combined front. Firstly, you can jointly analyze your organization’s priorities as expressed in the organizational mission statement and strategic goals, and ensure your activities directly and measurably support them. Look especially at the organizational business strategies that have the most ...
Read moreThe perception of value is one of the most important elements of pricing. If customers don’t think they are getting value for money, you have no pricing power – you can’t lift prices to maintain profitability without losing many customers. However, if customers believe they are getting value for money, they will remain loyal despite price increases. Value is not just a single element (price); it encompasses a range of attributes of your goods ...
Read moreEstablishing a sound employer brand is a key way to successfully recruit and retain good employees. An employer brand is defined as the perception of the organization as a great place to work by both current and potential employees. Basically, it comprises perceptions of your organization as an employer. An employer branding program includes strategies for enhanced talent attraction, engagement and retention to strengthen the organization’s employer brand. A strong employer brand is an ...
Read more‘Two’s company, but three’s a crowd’. We have all heard that saying. And it’s true. A few years ago, when we took our 12 year-old daughter (an only child) to a nearby island for a vacation with two of her school friends for a couple of weeks, I discovered for myself that three was one too many. At various times the kids splintered into ‘two against one’ power struggles. It was a big lesson. ...
Read moreWhy am I seriously thinking of buying a small magnifying glass to put on my key ring? Because the makers of so many products these days seem to think their customers are ants who can read tiny font. It happens all the time: a HP power adapter, a Palmolive shower shampoo container, a medical prescription, and so on, with tiny writing. (I don’t need glasses. I can read normal material quite comfortably with the ...
Read moreHighlight potential loss and exclusive information Psychological research repeatedly shows that people put the most value on the things they can’t get. They value things and opportunities that become less available or more exclusive. Loss language motivates people more than an offering of a gain or benefit. Potential losses weigh more heavily than potential gains in the thinking of average people and also of managers in corporations. The lesson for communicators, where you judge ...
Read moreEmail remains the key daily means of electronic communication in workplaces and in many marketing campaigns. Therefore, it is vital to write effective emails whether you have a captive audience such as employees or an external audience such as potential customers. The key element of an effective email is the subject line. In effect, this is the equivalent of a headline in advertising. The experts say the headline is worth 75-80% of the impact ...
Read moreMaintaining a consistent brand presence is vital in the tone and messaging in all customer contacts. This includes direct environments such as retail outlets, events, signage and printed material, and also online environments such as your website, blog, social media channels. Employees are central to this due to their contacts with customers in various ways. My wife Linda and I love travelling, and recently we looked on TripAdvisor and Airbnb for holiday accommodation overseas. ...
Read moreAround the world, employers are finding it harder to attract good staff. One way to keep your organization ‘top of mind’ with potential job candidates is to develop an effective employer brand. Employer brand strategy is a good opportunity for corporate communicators to offer strong input. Employer branding is a framework for defining, managing and communicating about the total employment relationship with current and prospective employees. Another definition: employer branding is the perception of ...
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Your social media campaigns need to be planned carefully so you engage with people to focus closely on their interests. Otherwise, you will drive them away. This article outlines 6 rules for engaging successfully with your key audience. It is available to you in a special Kindle collection of 12 top articles on communication campaigns for only $11.99 including tax. Click here to buy.
Read moreThe Covid-19 pandemic has hit like the biggest earthquake the workplace landscape has ever experienced. Unlike any industrial or digital
The effects of the catastrophic COVID-19 pandemic will last for years around the world. Communication professionals and organizational management need
Putting on a brave face. Many people are reluctant to reveal they need mental health counseling, so they pretend they
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