Leadership role

Impromptu speaking in business may be your most important skill

01 Mar, 2021 Business management, Face-to-face meetings, negotiation, Leadership role, Personal, PR management, Speeches and presentations, Virtual, remote meetings, Working in the office, Workplace relationships

Impromptu speaking in business settings can be the most important and influential verbal communication you will ever undertake. This applies in face-to-face and virtual discussions; and internally as well as externally. However, I have seen people botch this too often. It is all-too-easy to fall into the trap of thinking the agenda doesn’t involve you directly, but the talk may swing your way. Not making a worthwhile contribution, even with informal remarks, can cause executive management or clients to doubt your effectiveness, which may obstruct your career progress.

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Internal communication is vital for a safer workplace

18 Jan, 2021 Internal communication, Leadership and managerial communication, Leadership role

Employee safety needs to be taken seriously, whether your organization employs a handful of people, or dozens, or even hundreds. “No business strategy can be effective if it doesn’t embed employee health, safety, and well-being into its DNA. You’ve made a foundational promise to your workers to take care of them,” we are reminded. Let us also remember that good internal communication plays a key role in creating a safer workplace.

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Your CEO and senior executives are crucial to employee engagement

01 Jun, 2020 Employee engagement, experience, satisfaction, Internal communication, Leadership role

CEOs must lead the way with employee engagement. Your CEO and senior managers are key to employee satisfaction and engagement. In turn, these are key better organizational performance. These times of uncertainty caused by the global impact of COVID-19 and its variants make employee satisfaction and engagement even more vital. Read more about it here.

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Beware of your organization’s Unwritten Ground Rules

01 Jun, 2020 Change communication, Leadership role

One important factor to consider in your corporate culture is the range of unwritten or unspoken aspects of the culture – your organization’s ‘unwritten ground rules.’ These are the behaviors and routines followed by many employees which may or may not line up with their employer's business 'values.' Unwritten ground rules (UGRs) explain why many corporate vision, mission and values statements, policies and procedures don’t necessarily produce the desired result. Actions speak louder than ...

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Good internal communication leads to stronger employee engagement and therefore better organizational performance

01 Jun, 2020 Annual communication plans, Employee engagement, experience, satisfaction, Internal communication, Leadership role, PR planning, strategy, budgeting

Major studies around the world have consistently found that good internal communication leads to stronger employee engagement and therefore better organizational performance. Read the secrets in this longform article on how good internal communication creates impressive results.

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Succeed in getting middle managers to communicate better

01 Jun, 2020 Leadership role

As communicators we all know how important top leaders are for delivering key strategic messages to employees. However, middle managers are just as important for achieving results through strategic communication with their direct reports. For instance, in my most recent corporate job (which wasn’t specifically PR), the head honcho made various pronouncements, but local managers were never effectively briefed or equipped to carry those messages through to their staff. Thus those messages never properly ...

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The wider leadership potential of the effective public relations manager

01 Jun, 2020 Careers, Leadership role, PR management, Proving PR value

Many PR managers find it difficult to understand management issues beyond the level of communication concerns. However, to be fully accepted by top management, you need to think like a manager, understand management issues from management’s perspective, talk like a manager (not use PR jargon) and to figuratively put yourself in the shoes of operational managers in looking at their problems. Above all, you are proactive and assertive, prepared to insist that PR should ...

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A useful ratio for giving praise

01 Jun, 2020 Employee coaching, performance development, Employee engagement, experience, satisfaction, Employee recognition, Employee, manager feedback, Leadership role, Research findings, Workplace relationships

Positive psychology experts are finding that the frequency of small, positive acts is crucial in business and personal relationships. Psychologist John Gottman, author of several books on relationships, pioneered research on marriage, which suggested there is a ‘magic ratio’ of 5 to 1 in the effectiveness of positive and negative interactions. Prof. Gottman (photo at right) found that marriages are more likely to succeed when the couple’s interactions are near a 5 to 1 ...

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Articles, Ideas & Information to boost your career