Issues and crises

Causes of organizational crises are so predictable

15 Nov, 2019 Issues and crises

  More than two thirds of organizational crises are predictable – because they are largely created by management’s own actions or inactions. Over the past decade, this consistent fact has been revealed by the Institute for Crisis Management’s crisis monitoring. Mismanagement is the biggest cause of crises, accounting for around 25-30% of cases of smoldering issues that have erupted into full-blown crises. These crises comprised professional malpractice, misappropriation of resources, misconduct, negligence, collusion and ...

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Communicating during a crisis

15 Nov, 2019 Issues and crises

  When you believe your organization is confronted by a crisis, you need to firstly confirm you are dealing with a genuine crisis as opposed to some sensationalist news coverage or a passing social media storm. From a communication perspective, you then need to consider who is most important to reach and what to say to them. These days more than 70% of organizational crises are predictable – because they are largely created by ...

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How to manage risk in your communication activities

15 Nov, 2019 Issues and crises

  Do you include a risk management plan when you organize significant communication activities? A risk management plan should be part of every important communication activity so you can minimize the impact of potential problems and are not caught completely by surprise if something goes badly wrong. Risks are present in all communication activities, especially in major undertakings. Communication activities may not appear to involve much risk, but closer examination shows risk is integral ...

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How to respond to a social media attack

23 Jan, 2018 Issues and crises, Social media

Social media has become much more volatile thanks to the Tweeter-in-Chief. This is especially true politically, but it's also true in marketing, communication, and the wider business world. People have become more polarized politically, and are quick to criticize on impulse. What's the best way to respond to such attacks? I'm a big fan of US linguistics expert George Lakoff, who has developed an effective formula for dealing with social media attacks. He says ...

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How vulnerable to a crisis are you?

15 Mar, 2017 Issues and crises

Most organizational crises are predictable and preventable. About two thirds of crises have been smoldering for some time – their causes are apparent, but no action has been taken to prevent them or reduce their impact. Only about half of organizations around the world have a crisis plan in place. Yet only about 30-50% of organizations hit by a crisis manage to survive. Too often self-caused A survey by Burson-Marsteller/Penn Schoen Berland in 2011 ...

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What will cause your next organizational crisis?

02 Mar, 2017 Issues and crises

Crises are rare events. They are unexpected, unwanted and unpleasant. Experience shows if you don’t plan for crises, the consequences are much worse when a crisis strikes. Find out how your organization’s next crisis could be caused. International surveys show organizations are generally not prepared to deal with crises. But first we need to know what we are talking about: A crisis is any issue, problem or disruption triggering negative stakeholder reactions that can ...

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Social media has become vital in crisis response

01 Mar, 2017 Issues and crises, Social media

After a major earthquake hit Japan in March 2011, followed by a terrifying tsunami, many people tried to call their loved ones but soon found that landlines were down. What could be done to reach people? Social media. Within an hour of the earthquake striking Japan, Google launched their Person Finder app on their home page registry as a message board for survivors, family, and loved ones. The Person Finder was built by the ...

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How to prevent situations from becoming crises

01 Mar, 2017 Issues and crises

Author René Henry (www.renehenry.com) has kindly granted permission to publish this excerpt from his latest book, Communicating in a Crisis: A Guide for Management. There are 10 steps a company, organization or institution needs to take or have in place to hopefully prevent a crisis, quickly close the crisis, or to meet the crisis as a challenge and create a positive opportunity. 1. Anticipate and have a plan Anticipate every possible crisis and ask ...

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Crisis trends

01 Mar, 2017 Issues and crises

The Institute for Crisis Management  has published an annual “crisis report” about news coverage of crises in the United States since 1990. In 2018, the firm tracked a total of 792,336 'negative news stories.' The Institute defines a business crisis as “any problem or disruption that triggers negative stakeholder reactions that could impact the organization’s business and financial strength.” The Institute for Crisis Management is actually a private company – and the publication of ...

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How to get senior management to act on your crisis communication plan

01 Mar, 2017 Issues and crises, Proving PR value

Since 9/11, the world has become a more dangerous place. Every day we see in the media the latest terrorism incident that has been thwarted or happened in countries around the world. And, of course, there are all the types of corporate crises that could happen, many related to the internet and information technology. The World Economic Forum (WEF) conducted a survey among its members in early 2020 and found the most common concerns ...

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