Do your staff know what business strategies their work supports?

June 1, 2020

Although engaged much of the time in day-to-day tasks, most communicators believe we are making a significant contribution to the achievement of our organization’s goals. Through communication, we like to think we can also point managers in the right direction. But how can we specifically check if employees understand how their work contributes to organizational outcomes?

Well, we can ask them…And we can ask ourselves…

How to find out if staff know if their work supports business strategies

Leading US consultant and professor, Lawrence Hrebiniak says short-term thinking is fine as long as it directly supports long-term strategic thinking. He recommends checking if managers have communicated about objectives sufficiently by asking their staff two questions:

  • What activities and objectives do you routinely work to in your department / unit / branch?
  • What business strategy do these activities and objectives support?

The answers will quickly show the extent to which managers are succeeding in their strategic role. Unfortunately, much of the time employees don’t know the answers. Essential communication has not taken place to help them understand the strategic importance of their work.

Connect the big picture with the little picture

It is often quite difficult to show this connection because routine tasks are often perceived to be far removed from higher level strategies. But strategies can be segmented into more practical, tangible subsets, and employees can be shown how their routine tasks contribute to the local or departmental outcomes which contribute to business unit or divisional outcomes which in turn contribute to organizational outcomes. In this way, employees can see more clearly how they are contributing to organizational success. And therefore they become more focused, more motivated and more productive.

If you are a manager, you can ask your staff these two key questions. You can also check if the questions can be included in communication audits and employee surveys because the responses are vital to the effectiveness of the organization. When employees know how their work impacts on the bottom line, they become more focused on their work.

When the results are reviewed, the relevant manager or supervisor then needs to take responsibility for communicating with their staff about the extent to which they are aware of their desired direction and focus.

Source: Lawrence Hrebiniak. (2005). Making strategy work: leading effective execution and change, pp. 49-50.

Kim Harrison

Kim J. Harrison has authored, edited, coordinated, produced and published the material in the articles and ebooks on this website. He brings his experience in professional communication and business management to provide helpful insights to readers around the world. As he has progressed through his wide-ranging career, his roles have included corporate affairs management; PR consulting; authoring many articles, books and ebooks; running a university PR course; and business management. Kim has received several international media relations awards and a website award. He has been quoted in The New York Times and various other news media, and has held elected positions with his State and National PR Institutes.

Content Authenticity Statement. AI is not knowingly used in the writing or editing of any content, including images, in these newsletters, articles or ebooks. If AI-produced content is contained in any published form in future, this will be reported to readers.

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