Framing is used to construct, refine, and deliver messages. How information is presented (the ‘frame’) influences and changes decision making and judgment about a subject.… Read More
Business communication is littered with long-winded documents of all kinds that we have to brace ourselves to read. The ones that frustrate me the… Read More
Messaging is the key to achieving impact with communication. Key messages create focus, control, and intensity in influencing your target audiences in campaigns. Key messages… Read More
Headlines are the most important part of any written content. Advertising legend David Ogilvy pointed this out decades ago, and his words are still quoted.… Read More
A vital role for communicators is to tell all stakeholders, especially staff, about the decisions and the planned outcomes from the strategic planning process. Key… Read More
As communicators, we will inevitably need to appoint a copywriter at some stage to prepare creative material for direct marketing campaigns of one kind or… Read More
You can capitalize on a great opportunity to build strategic messages into media interviews. However, it’s not easy to convey strategic or key messages in… Read More
"Are you telling stories again?", your parents probably said to you when you were young, suspecting you of not being totally truthful. But metaphorical stories… Read More
This article has been quoted in the New York Times. Since formal channels of internal communication don't address all the socialization needs of employees, informal… Read More
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