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Issues and crises

Take responsibility in public apologies

"I’m sorry you were offended"..."I’m sorry you feel that way." What's wrong with these two apologies? They are not real apologies at all, just a slippery way of dodging responsibility for the...

How to unGoogle yourself

This article by Mark Macias explains the options for removing commercially or legally sensitive material from Google and other search engine archives. Out of curiosity, we all like to Google...

Medical apologies

'Deny and defend' a wrong tactic for medical errors Despite this basic psychology, 'deny and defend' has been the traditional mantra of malpractice lawyers and insurance companies. US studies...

How to counter rumors on the grapevine

This article has been quoted in the New York Times. Since formal channels of internal communication don't address all the socialization needs of employees, informal channels play a significant...

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