How to prevent situations from becoming crises
By René A. Henry Author René Henry (www.renehenry.com) kindly granted permission to publish this excerpt from his book, Communicating in a Crisis: A Guide for… Read More
Issues and crises
Blogs are effective for online reputation management
When a company is targeted online by a large volume of negative content about its brand, the company's reputation becomes endangered. A fast response is… Read More
Government is the most important crisis news source
US research has found, surprisingly, that the most important sources of news during a crisis came from government – either politicians or employees of regulatory… Read More
How to unGoogle yourself
This article by Mark Macias explains the options for removing commercially or legally sensitive material from Google and other search engine archives. Out of curiosity,… Read More
Develop positive partner relationships before a crisis
A partner is any organization with a role in aiding a crisis response. Partner relationships should be developed ahead of any crises so there is… Read More
How to verify content from digital sources in a crisis
Corporate communicators and journalists can find it difficult to confirm the facts about an emergency or crisis. In these days of proliferating 'fake news' and… Read More
Social media has become vital in crisis response
After a major earthquake hit Japan in March 2011, followed by a terrifying tsunami, many people tried to call their loved ones but soon found… Read More
Take responsibility in public apologies
"I’m sorry you were offended"..."I’m sorry you feel that way." What's wrong with these two apologies? They are not real apologies at all, just a… Read More
