What will cause your next organizational crisis?
Crises are comparatively rare events. They are unexpected, unwanted and unpleasant, but are more common since COVID-19 has caused complete upheavals of so many business… Read More
Issues and crises
Is your CEO really the best crisis spokesperson?
What to say in a crisis and who should say it? Those two questions can determine whether your organization’s reputation is enhanced or irreparably damaged… Read More
How vulnerable to a crisis are you?
Most organizational crises are predictable and preventable. About two thirds of crises have been smoldering for some time – their causes are apparent, but no… Read More
Simple early warning tools to identify potential issues and crises
Around 70% of corporate crises smolder – they should have been identified and precautions or responses planned well before they hit. Crises might be a… Read More
How to respond to a social media attack
Social media has become much more volatile thanks to the Tweeter-in-Chief. This is especially true politically, but it's also true in marketing, communication, and the… Read More
Causes of organizational crises are so predictable
More than two thirds of organizational crises are predictable – because they are largely created by management’s own actions or inactions. Over the past… Read More
How to manage risk in your communication activities
Do you include a risk management plan when you organize significant communication activities? A risk management plan should be part of every important communication activity… Read More
Medical apologies
Despite this basic psychology, 'deny and defend' has been the traditional mantra of malpractice lawyers and insurance companies. US studies have shown that only about… Read More
How to counter rumors on the grapevine
This article has been quoted in the New York Times. Since formal channels of internal communication don't address all the socialization needs of employees, informal… Read More
Defining the problem is the important first step in planning
Some communication problems and issues may seem simple to solve, and certainly can be addressed at that level. But many problems or issues need greater… Read More
