How vulnerable to a crisis are you?
Most organizational crises are predictable and preventable. About two thirds of crises have been smoldering for some time – their causes are apparent, but no… Read More
Issues and crises
Simple early warning tools to identify potential issues and crises
Around 70% of corporate crises smolder – they should have been identified and precautions or responses planned well before they hit. Crises might be a… Read More
How to respond to a social media attack
Social media has become much more volatile thanks to the Tweeter-in-Chief. This is especially true politically, but it's also true in marketing, communication, and the… Read More
Causes of organizational crises are so predictable
More than two thirds of organizational crises are predictable – because they are largely created by management’s own actions or inactions. Over the past… Read More
How to manage risk in your communication activities
Do you include a risk management plan when you organize significant communication activities? A risk management plan should be part of every important communication activity… Read More
Medical apologies
Despite this basic psychology, 'deny and defend' has been the traditional mantra of malpractice lawyers and insurance companies. US studies have shown that only about… Read More
How to counter rumors on the grapevine
This article has been quoted in the New York Times. Since formal channels of internal communication don't address all the socialization needs of employees, informal… Read More
Defining the problem is the important first step in planning
Some communication problems and issues may seem simple to solve, and certainly can be addressed at that level. But many problems or issues need greater… Read More
Convince top management with your crisis communication plan
It is not easy to get senior management to listen to communicators about the importance of crisis communication plans. Quite often, executives will perceive crises… Read More
You can use VUCA analysis for better issue management
VUCA analysis has become a trendy term in some management circles, especially in the finance sector. VUCA is an acronym standing for Volatility, Uncertainty, Complexity,… Read More