Is your CEO really the best crisis spokesperson?
What to say in a crisis and who should say it? Those two questions can determine whether your organization’s reputation is enhanced or irreparably damaged when things go wrong. Answering those...
Issues and crises
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How to prevent situations from becoming crises
By René A. Henry Author René Henry (www.renehenry.com) kindly granted permission to publish this excerpt from his book, Communicating in a Crisis: A Guide for Management. There are 10 steps a...
Blogs are effective for online reputation management
When a company is targeted online by a large volume of negative content about its brand, the company's reputation becomes endangered. A fast response is critical to deal with such issues, and...
Government is the most important crisis news source
US research has found, surprisingly, that the most important sources of news during a crisis came from government – either politicians or employees of regulatory agencies. This blog outlines some handy resources that may be of use to you.
How to unGoogle yourself
This article by Mark Macias explains the options for removing commercially or legally sensitive material from Google and other search engine archives. Out of curiosity, we all like to Google...
Develop positive partner relationships before a crisis
A partner is any organization with a role in aiding a crisis response. Partner relationships should be developed ahead of any crises so there is a solid foundation for well-coordinated work...
How to verify content from digital sources in a crisis
Corporate communicators and journalists can find it difficult to confirm the facts about an emergency or crisis. In these days of proliferating 'fake news' and wild claims made on social media, a...
Social media has become vital in crisis response
After a major earthquake hit Japan in March 2011, followed by a terrifying tsunami, many people tried to call their loved ones but soon found that landlines were down. What could be done to reach...