How to manage risk in your communication activities
Do you include a risk management plan when you organize significant communication activities? A risk management plan should be part of every important communication activity… Read More
Issues and crises
Medical apologies
Despite this basic psychology, 'deny and defend' has been the traditional mantra of malpractice lawyers and insurance companies. US studies have shown that only about… Read More
How to counter rumors on the grapevine
This article has been quoted in the New York Times. Since formal channels of internal communication don't address all the socialization needs of employees, informal… Read More
Defining the problem is the important first step in planning
Some communication problems and issues may seem simple to solve, and certainly can be addressed at that level. But many problems or issues need greater… Read More
Convince top management with your crisis communication plan
It is not easy to get senior management to listen to communicators about the importance of crisis communication plans. Quite often, executives will perceive crises… Read More
You can use VUCA analysis for better issue management
VUCA analysis has become a trendy term in some management circles, especially in the finance sector. VUCA is an acronym standing for Volatility, Uncertainty, Complexity,… Read More
How to prevent situations from becoming crises
By René A. Henry Author René Henry (www.renehenry.com) kindly granted permission to publish this excerpt from his book, Communicating in a Crisis: A Guide for… Read More
Blogs are effective for online reputation management
When a company is targeted online by a large volume of negative content about its brand, the company's reputation becomes endangered. A fast response is… Read More
Government is the most important crisis news source
US research has found, surprisingly, that the most important sources of news during a crisis came from government – either politicians or employees of regulatory… Read More
How to unGoogle yourself
This article by Mark Macias explains the options for removing commercially or legally sensitive material from Google and other search engine archives. Out of curiosity,… Read More
